Help & FAQ
Do you deliver across Canada?
Yes. Standard delivery is estimated at 3–7 business days, with free shipping on orders over $50. Remote-area arrangements are confirmed by support.
Can I choose express shipping?
Yes. Express delivery is $19.99 with an estimated 1–3 business day timeline.
How do I find my order?
Open My Account and choose Orders to see every order placed with your account.
How do I use my welcome voucher?
Enter WELCOME10 in the cart discount field. A $10 discount applies when your merchandise subtotal is at least $75.
What if my equipment is not the right fit?
Read our Returns & refunds page for the return window and how to request a return.
Can you help me choose compatible equipment?
Use the contact form to describe your room, existing equipment and goals, and an AV specialist will recommend a compatible setup.
Do you offer installation services?
Yes, ask us through the contact page and we will confirm availability and pricing for your location.
Still stuck? Contact our team.